Rentlefy Privacy Policy

Last updated: June 6, 2026

Rentlefy (“we”, “our”, or “us”) operates a rental marketplace platform that connects renters and lessors. We are not a bank, financial institution, or digital wallet provider. This Privacy Policy explains how we collect, use, store, share, and safeguard information when you use Rentlefy.

By using Rentlefy, you consent to the practices described in this Privacy Policy.

1. Information We Collect

Account and Profile Information

We may collect:

Full name
Email address
Mobile number
Profile photos
User role information
Account verification information

Listing and Transaction Information

We collect information related to:

Rental listings
Booking requests
Booking confirmations
Rental history
Rental payments and transaction history related to bookings
Security deposits
Messages and communications

Device and Technical Information

We may collect:

Device identifiers
IP address
Device type and operating system
App diagnostics and crash reports
Usage analytics and interactions
Security and fraud monitoring data

Location Information

With your permission, Rentlefy may collect:

Approximate location
Precise location

to support nearby rental discovery, maps, and location-based features.

Media and Uploaded Content

We may collect:

Listing images
Verification documents
Uploaded files
Support attachments

Camera and media access are only used when initiated by the user.

2. How We Use Information

We use information to:

Operate and maintain the rental marketplace
Process rental bookings and rental payments
Display transaction records and payment activity related to bookings and rentals
Facilitate communication between users
Improve platform functionality and user experience
Prevent fraud, abuse, and unauthorized activity
Monitor platform safety and security
Comply with legal obligations
Enforce platform policies and agreements

Dispute Investigations

When resolving disputes between users, Rentlefy may review:

Booking and payment records
Chat messages and communications
Uploaded evidence and photos
Verification documents and identity information

This review is limited to what is necessary to resolve the specific dispute.

3. Data Sharing

We may share information with:

Service Providers

Including:

cloud hosting providers
Payment processors (such as PayMongo and other authorized payment partners)
analytics providers
customer support tools
infrastructure and storage providers

Other Users

Certain information may be visible to other users as part of core platform functionality, including:

listing information
usernames
profile details
rental communications

Legal Authorities

We may disclose information when required by:

Applicable law
Legal process
Court order
Regulatory obligations
Fraud or safety investigations

We do not sell personal information.

4. Data Retention

We retain information only as long as necessary for:

Legitimate business operations
Legal compliance
Security and fraud prevention
Dispute resolution
Contractual obligations

Specific retention periods include:

Transaction data: retained for up to 7 years
Dispute records: retained for up to 7 years
Verification records: retained only as necessary for compliance and fraud prevention

Records related to transactions, disputes, fraud prevention, or legal obligations are retained even after account deletion or deactivation requests, as required by applicable law.

5. Security

We implement administrative, technical, and organizational safeguards designed to protect personal information from:

unauthorized access
misuse
disclosure
alteration
destruction

However, no system can guarantee absolute security.

6. Your Rights and Choices

Depending on your jurisdiction, you may have rights to:

access your information
correct inaccurate data
request deletion
object to certain processing
request data export

Users may request account deletion at: https://rentlefy.com/delete-account

Privacy-related requests may also be submitted to: Email: rentlefy@gmail.com

7. Payments, Verification, and Platform Practices

The following summary explains how Rentlefy handles payments, deposits, verification, rental records, and platform security. For full rental and payment rules, see our Terms of Service.

Payments, Security Deposits, and Refunds

Rentlefy facilitates rental transactions and uses third-party payment processors to handle payments securely. Rentlefy does not operate as a bank, financial institution, money transfer service, or digital wallet provider. Payment processing is handled by authorized third-party payment processors such as PayMongo.

Certain rentals may require a refundable security deposit. Security deposits are collected and tracked as part of the rental transaction and may be refunded, released, or adjusted according to the platform’s rental policies.

Refunds may be processed through the original payment method used during the transaction, subject to the applicable cancellation and refund policies.

We may retain records of rental bookings, rental payments, security deposits, booking refunds, transaction history, refund requests, disputes, and related payment statuses for operations, legal compliance, fraud prevention, customer support, and auditing.

Identity Verification and Documents

To promote trust, safety, and compliance, we may request identity verification or supporting documents based on rental category, transaction value, or risk level. This may include government-issued IDs, driver’s licenses, passports, vehicle registration, proof of ownership, signed rental agreements, or other reasonably required documents.

Verification documents are used only for identity verification, fraud prevention, transaction security, dispute resolution, compliance, and platform safety. They are stored in secure systems with restricted access and are not publicly displayed on the Platform.

Rental Records and Dispute Resolution

To facilitate rentals and resolve disputes, we may collect and retain information related to bookings, rental schedules, payments, security deposits, refund requests, in-app messages, uploaded photos and evidence, and user reports. This information may be used to investigate disputes, verify transaction history, enforce policies, prevent fraud, protect users, and meet legal obligations.

Marketplace Role

Unless explicitly stated otherwise, Rentlefy does not own, store, manufacture, deliver, inspect, maintain, or guarantee products or services listed by users. We provide technology that helps users connect and transact; rental agreements are between the participating users, subject to our Terms of Service and applicable policies.

Fraud Prevention and Platform Security

We may use automated systems, manual reviews, verification procedures, account monitoring, and other security measures to detect fraud, prevent unauthorized access, verify identities, monitor suspicious activity, enforce listing policies, and maintain marketplace safety. Users who engage in fraudulent, misleading, illegal, or prohibited activity may face account restrictions, suspension, termination, reporting to authorities, or other actions permitted by law.

8. Children’s Privacy

Rentlefy is not intended for children under 13 years old (or the minimum age required by local law). We do not knowingly collect personal information from children.

9. International Data Transfers

Your information may be processed or stored in countries outside your jurisdiction where our service providers operate. By using Rentlefy, you consent to such transfers where legally permitted.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Material updates will be reflected by updating the “Last updated” date. Continued use of Rentlefy after updates constitutes acceptance of the revised policy.

11. Contact

For privacy questions, support, or data requests:

Email: rentlefy@gmail.com