Rentlefy Privacy Policy

Last updated: September 12, 2026

Rentlefy (“we”, “our”, or “us”) operates a rental marketplace platform that connects renters and lessors. We are not a bank, financial institution, or digital wallet provider. This Privacy Policy explains what information we collect, how we collect it, how we use it, when we share it, and what choices you have.

Some information is needed to create an account, run listings and bookings, process payments, protect users, and keep Rentlefy reliable. Other information, such as camera, photo library, location, or notification access, is optional and collected only when you choose to use a feature that needs it.

1. Information We Collect

Account and Profile Data

We may collect account and profile details such as:

  • Name
  • Email address
  • Mobile number
  • Profile photo
  • User role, such as renter, lessor, or both
  • Verification information, including identity or eligibility details when required for trust, safety, compliance, or fraud prevention

Listing, Booking, and Marketplace Data

We collect information created or submitted while using the rental marketplace, including:

  • Rental listings, listing details, availability, pricing, and listing images
  • Booking requests, booking confirmations, rental schedules, and rental history
  • Wallet and payment activity connected to rentals
  • Security deposits, refunds, disputes, and related evidence
  • User-to-user messages and rental communications

Device and Technical Data

We may collect technical information needed to operate, protect, diagnose, and improve Rentlefy, such as:

  • Device identifiers
  • IP address
  • Device type, operating system, and app version
  • Diagnostics, crash reports, errors, and performance data
  • Usage interactions, feature activity, and security events
  • Security and fraud monitoring data

Location Data

With your permission, Rentlefy may collect approximate or precise location to support nearby rental discovery, maps, geocoding, address search, and location-based listing features. Location permission is optional. If you deny location permission, you can still search manually or enter an address.

Media, Uploads, and Documents

We may collect media and files you choose to upload or capture, including:

  • Listing images
  • Verification documents
  • Support attachments
  • Dispute evidence, such as photos, screenshots, or related files

Camera and photo library access are used only when you choose to upload or capture media in the app.

Payment, Payout, and Wallet Data

Rentlefy and our payment service providers may process payment-related information, including:

  • Checkout and payment status
  • Refunds, fees, and security deposit activity
  • Payout methods and payout status
  • Wallet history and transaction history

Payment card, bank, e-wallet, or similar payment details may be collected and processed by authorized payment processors. Rentlefy does not operate as a bank, financial institution, money transfer service, or digital wallet provider.

2. How We Collect Information

We collect information in these ways:

  • Directly from you: when you create an account, edit your profile, create listings, request bookings, send messages, upload files, contact support, submit verification information, or request account deletion.
  • Generated through app usage: when you browse listings, make booking requests, complete rentals, use wallet or payment features, send messages, receive notifications, or interact with app features.
  • From permission-gated device features: when you allow access to location, camera, photo library, or notifications for a specific app feature.
  • From service providers: when providers used for core app functionality send us information needed for authentication, database operations, storage, realtime updates, payments, payouts, notifications, diagnostics, security, hosting, maps, geocoding, support, or infrastructure.

3. How We Use Information

We use information to:

  • Create accounts, authenticate users, manage profiles, and support login
  • Operate rental listings, booking requests, confirmations, rental schedules, and rental history
  • Process payments, refunds, wallet activity, payouts, security deposits, and transaction records
  • Enable user-to-user messaging and rental communications
  • Support safety reviews, dispute handling, fraud prevention, abuse prevention, and account security
  • Provide customer support and respond to privacy, deletion, payment, booking, and dispute requests
  • Comply with legal, tax, accounting, regulatory, fraud-prevention, and law-enforcement obligations
  • Improve app reliability, monitor performance, diagnose crashes, fix errors, and maintain app security
  • Enforce our Terms of Service, marketplace rules, and applicable policies

Dispute Investigations

When resolving disputes between users, Rentlefy may review booking records, payment records, refund or security deposit activity, messages, uploaded evidence, verification documents, identity information, and support history. This review is limited to what is reasonably necessary to resolve the specific dispute, prevent fraud, protect users, or comply with legal obligations.

4. Third-Party Sharing and Service Providers

We may share information with service providers that help us run Rentlefy. These providers are allowed to use data only for the services they provide to us, and they must protect user data consistently with this Privacy Policy and applicable law.

Core Service Providers

Depending on the feature used, service providers may include:

  • Supabase for authentication, database services, realtime features, serverless functions, and file storage.
  • PayMongo and other payment processors for checkout, payment status, refunds, fees, payouts, and related transaction processing.
  • Firebase Cloud Messaging and Apple Push Notification service for sending account, booking, payment, reminder, safety, and support notifications.
  • Sentry or similar diagnostics tooling, if enabled, for crash reporting, error monitoring, diagnostics, and reliability improvements.
  • Maps and geocoding providers for address search, approximate or precise location features, listing maps, and nearby discovery.
  • Hosting, infrastructure, storage, security, analytics, and support providers that help operate, monitor, protect, and support the app and website.

Other Users

Certain information is visible to other Rentlefy users as part of marketplace functionality, such as listing details, public profile details, booking-related information, and messages exchanged between users.

Legal, Safety, and Compliance Sharing

We may disclose information when required by applicable law, legal process, court order, regulatory obligation, fraud or safety investigation, dispute resolution, or to protect the rights, safety, and property of Rentlefy, our users, or others.

5. User Choices and Consent Withdrawal

Device permissions are optional and requested only when a feature needs them. You can withdraw camera, photo library, location, or notification permission at any time through the Rentlefy app settings or your device settings.

  • If location permission is denied or withdrawn, you can manually search or enter an address.
  • Camera and photo library access are used only when you choose to upload or capture listing photos, verification files, support attachments, or dispute evidence.
  • Notification permission can be disabled in device settings. If notifications are disabled, you may need to check the app directly for booking, payment, message, or account updates.

Depending on your jurisdiction, you may also have rights to access your information, correct inaccurate data, request deletion, object to certain processing, or request data export.

6. Account Deletion and Data Retention

You can request account deletion from the Rentlefy app through your profile or settings, or from the website delete-account page at https://rentlefy.com/delete-account.

When a deletion request is verified and processed, we delete or anonymize personal information that is no longer needed. Some records may be retained where required or reasonably necessary for transaction records, dispute handling, fraud prevention, safety, tax, accounting, legal compliance, regulatory obligations, or enforcement of our policies.

Example retention periods include:

  • Transaction and payment records: retained for up to 7 years where needed for tax, accounting, audit, legal, payment, refund, payout, or fraud-prevention purposes.
  • Dispute, refund, chargeback, security deposit, and safety records: retained for up to 7 years where needed to resolve or document disputes, enforce policies, prevent fraud, or comply with legal obligations.
  • Verification records: retained only as long as necessary for compliance, fraud prevention, safety, dispute resolution, or legal requirements.

7. Tracking and Sale of Personal Information

Rentlefy does not sell personal information.

Rentlefy does not use personal information to track users across apps or websites owned by other companies for advertising.

8. Security

We implement administrative, technical, and organizational safeguards designed to protect personal information from:

  • unauthorized access
  • misuse
  • disclosure
  • alteration
  • destruction

However, no system can guarantee absolute security.

9. Payments, Verification, and Platform Practices

The following summary explains how Rentlefy handles payments, deposits, verification, rental records, and platform security. For full rental and payment rules, see our Terms of Service.

Payments, Security Deposits, and Refunds

Rentlefy facilitates rental transactions and uses third-party payment processors to handle payments securely. Certain rentals may require a refundable security deposit. Security deposits are collected and tracked as part of the rental transaction and may be refunded, released, or adjusted according to the platform’s rental policies.

Refunds may be processed through the original payment method used during the transaction, subject to the applicable cancellation and refund policies. We may retain records of rental bookings, rental payments, security deposits, booking refunds, transaction history, refund requests, disputes, and related payment statuses for operations, legal compliance, fraud prevention, customer support, and auditing.

Identity Verification and Documents

To promote trust, safety, and compliance, we may request identity verification or supporting documents based on rental category, transaction value, payout activity, dispute activity, or risk level. This may include government-issued IDs, driver’s licenses, passports, vehicle registration, proof of ownership, signed rental agreements, or other reasonably required documents.

Verification documents are used only for identity verification, fraud prevention, transaction security, dispute resolution, compliance, and platform safety. They are stored in secure systems with restricted access and are not publicly displayed on Rentlefy.

Marketplace Role

Unless explicitly stated otherwise, Rentlefy does not own, store, manufacture, deliver, inspect, maintain, or guarantee products or services listed by users. We provide technology that helps users connect and transact; rental agreements are between the participating users, subject to our Terms of Service and applicable policies.

Fraud Prevention and Platform Security

We may use automated systems, manual reviews, verification procedures, account monitoring, and other security measures to detect fraud, prevent unauthorized access, verify identities, monitor suspicious activity, enforce listing policies, and maintain marketplace safety. Users who engage in fraudulent, misleading, illegal, or prohibited activity may face account restrictions, suspension, termination, reporting to authorities, or other actions permitted by law.

10. Children’s Privacy

Rentlefy is not intended for children under 13 years old (or the minimum age required by local law). We do not knowingly collect personal information from children.

11. International Data Transfers

Your information may be processed or stored in countries outside your jurisdiction where Rentlefy or our service providers operate. When this happens, we use appropriate safeguards required by applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Material updates will be reflected by updating the “Last updated” date. If a change requires your consent, we will request it in the way required by law.

13. Contact

For privacy questions, support, or data requests:

Email: rentlefy@gmail.com