Help & Support

Rentlefy is a rental marketplace where users can rent items or list their own products for others to rent. Renters can browse products, book available dates or times, and pay securely. Lessors can create listings, manage bookings, and earn from their items.

A Renter is a user who books and rents products. A Lessor or Owner is a user who lists products and manages bookings. If your account supports both roles, you can choose which role to use in the app.

Browse product listings or nearby products on the map, open the product details, and check availability based on the listing rate type. Tap Confirm Rent to review the booking summary, then tap Rent Now, choose a payment method, and complete the payment.

Availability depends on the product rate type. Some products may be rented hourly, daily, monthly, or yearly. The app will show available times or dates based on the listing setup.

After payment is successful, your booking status becomes Awaiting Confirmation while the lessor reviews and confirms the booking. Once confirmed, the booking moves to Booking Confirmed and the selected availability remains reserved for you.

Pending Booking Payment means the booking was created but payment was not completed yet. You can continue payment from the booking details screen. If payment is not completed within the allowed time, the booking may expire and be cancelled.

Contact is available once the booking is active or confirmed. Once you have an active booking, you can message the owner directly through the Messages tab.

Go to the lessor home screen and tap the Create Product floating button. If you do not have listings yet, tap Add Listings. Fill in the product details, then save as draft, save rental, or continue to availability setup.

Yes. Draft listings only require a title. Tap Save as Draft and the product will appear under the Drafts section on your home screen.

If default availability is off and you save the rental, the product is created with Unavailable status and appears under the Unavailable listings badge.

If default availability is on, the product is created as Available. If you do not have custom rental availability configured, the platform default availability will be used (such as 7 days ahead). The product will appear under Open listings.

Yes. Tap Next Step to open the Product Availability screen. Set the product availability, then tap Create Product. The listing will appear under Open listings with your custom availability.

Awaiting Confirmation means payment has been completed and the lessor needs to accept or confirm the booking before it becomes fully confirmed.

Booking Confirmed means the lessor accepted the booking. The renter should wait until the rental start time and confirm receipt once the item is received.

Tap Confirm Received only after you have received the item, checked it, and are ready to start the rental period. This action may release the payment to the lessor depending on the booking flow.

Settled means the rental process has been completed and both the booking and payment process are finalized.

Report the issue immediately through the booking details or support request form. Provide photos, notes, and any supporting evidence. Rentlefy support may review the case and help determine the next action, including possible deposit deduction.

Payments related to rental transactions are processed through authorized third-party payment providers. Depending on what is available during checkout, supported methods may include GCash, Maya, debit or credit cards, and bank payment options.

If you return to the app without authorizing or declining payment, the booking may show Payment Not Completed or Pending Booking Payment. You can retry payment, continue later, or cancel the booking depending on the current status.

Your security deposit is safely held during the rental period and will be released once the rental process is completed and all return conditions are met. It is not deducted for normal fees unless damage, loss, or policy violations are identified.

Payment is released based on the booking flow, usually after the lessor confirms the booking and the renter confirms the item was received. All payment updates should be tracked in the booking and payment status.

Yes. If the booking is still pending confirmation and not yet accepted by the lessor, you can cancel anytime. The booking will be cancelled, product availability will be restored, and the full amount including the platform fee may be refunded through the original payment method, subject to applicable cancellation and refund policies.

Confirmed bookings follow the platform cancellation policy. If the cancellation is allowed within the 3 days or 72 hours policy window, you can submit a cancel/refund request for the lessor to accept or decline.

If accepted, the booking is cancelled, product availability is restored, and the eligible refund may be processed through the original payment method used during the transaction, subject to the applicable cancellation and refund policies.

If the lessor declines the request, the booking continues and no cancellation or refund action is completed.

Pending bookings can be cancelled anytime with a full refund including the platform fee, processed through the original payment method where applicable. Confirmed bookings follow the 3 days or 72 hours cancellation policy and may require lessor approval before a refund is issued.

The platform fee is fully refundable if the booking was not yet confirmed. For confirmed bookings, the refund treatment follows the platform cancellation policy displayed during the cancellation request.

Some lessors may require valid ID or supporting documents to protect both parties and verify the renter before handover. These documents should only be used for verification and rental safety purposes.

Any required handover documents should be returned or marked as completed based on the rental process. Rentlefy keeps only the necessary audit records required for safety, support, or compliance.

A deposit forfeiture request is filed by a lessor when a rented item is returned damaged, missing, or in violation of the rental terms. The lessor submits evidence (photos, descriptions, and documents) through the booking details. Rentlefy reviews the claim and decides whether to release the deposit to the lessor or return it to the renter.

Lessors can file a dispute from the Booking Details screen by tapping the dispute or damage claim option. You will need to provide a description of the issue, an optional compensation amount, and supporting photos or documents. The claim is logged and reviewed by Rentlefy.

Once a dispute is filed, it is recorded on the platform and enters a review period. Rentlefy may review booking records, chat messages, uploaded photos, verification documents, and payment history. Both parties may be contacted for additional information. The platform then determines the outcome, including whether a deposit is released or refunded.

If you believe a dispute outcome is incorrect, contact Rentlefy support directly at rentlefy@gmail.com with your booking ID, a description of the issue, and any supporting evidence. Our team will review your case.

Go to Account Settings or Profile to update your name, contact details, notification preferences, or role-related settings if available.

Password changes are handled through your email provider. Tap Forgot Password on the login screen to receive a password reset link. Follow the link in the email to set a new password, then log back in to the app.

Open the app and go to your Profile. Scroll down and tap Delete Account. Select a reason, then tap Confirm. Your account will enter a 30-day deletion period during which you can cancel by returning to your Profile. After 30 days, your personal information will be permanently anonymised. Booking, payment, and dispute records are retained for legal compliance. You can also request deletion at rentlefy.com/delete-account.

Open Help & Support and tap Request Support. Fill in your name, email, user type, issue category, optional booking ID, and message. For urgent issues, email rentlefy@gmail.com.

Include your booking ID if available, a clear description of the issue, screenshots if possible, and any important dates, payment status, or listing details related to your concern.